Research Assistance

Southern university of Denmark

SPIRE

2013-2014

 

Role //  Workshop Facilitator, Project Manager, User Experience Designer, Human-Centred Designer,  Interviewer, Video recorder, Video editor and Research Assistant.

 

Organizing Design Workshops

For 18 months I worked closely with professor Jacob Buur to conduct design workshops with companies, public service employees, researchers and graduate students at the SPIRE research centre for participatory innovation. I am confident with preparing material, organizing programs, facilitating collaboration, documenting, reporting outcomes.   

 
 

Creating Videos for Design

Through my work with SPIRE I have developed extensive experience with multi-camera recording and video production for design research and for creating empathy with product users. I have edited videos of chronic patients, driving school teachers, forklift truck operators and others. In particular I co-produced with a video editing professional six video portraits of people with chronic conditions: Parkinson disease

 Videos shot with go-pro cameras // following a drivers license course.

Videos shot with go-pro cameras // following a drivers license course.

 

SMART

Making Danish SMEs more competitive in European export markets

In collaboration with:

The project

SMART is a project that focuses on medium-sized companies and how they can be more competitive on the European market. The project revolved around the development of a method that seeks to optimize the company’s products, so that they match their users’ values and needs. The method consists of four phases, of which I was involved in the first phase that focuses on user studies and user involvement. 

In this project I conducted user studies around Europe for four different industrial companies. These studies where then analyzed together with the companies into a war room at the company for further development.

The first phase of the SMART project aims at co-creating solutions that can benefit both the producer and the customers. It offers an opportunity to identify a better balance between price and functions to fit with what the customer needs.

The understanding of what is appreciated/unimportant/missing might finally have an impact on concrete aspects such as noise, safety issues, quality and price.

WHY ARE CUSTOMER VISITS NECESSARY?

In this phase of the project, a direct contact to customers is essential to challenge the taken-for-granted assumptions about customer needs and preferences.

The discussions reached in the meetings with customers become key inputs for the decisions to be taken at later phases of the project.

WHO IS INVOLVED?

The SMART project has been developed and financed in a partnership between The Universe Foundation and The Danish Industry Foundation. In this first phase, the University of Southern of Denmark functioned as a research partner responsible for the process of involving customers together with Bramidan’s team.

WHAT IS THE SMART PROJECT?

The SMART project has been developed and financed in a partnership between The Universe Foundation and The Danish Industry Foundation.

 
 

Live Prototyping

Facilitating live prototyping sessions

This was a project revolving around trucks. A group of 7 people brainstormed new ideas for forklifting trucks. It was a very good way of showing your ideas, and trying them out as well. While the group was brainstorming ideas I was live prototyping the ideas with tinkering materials.

Publications

Book's
Superbrugerne UNIK, Denmark 

Papers's

Andersen, MK & Caglio, A 2013, 'Instruction or distraction in the driving school?'  in proceedings of AutomotiveUI 2013

 

Andersen, M.K - Mosleh, W.S and Trinh, Y. (2014). Elaborating on the Use of Personas fo rthe Benefit of the Design Context. In proceedings of SiDeR 2014. Stockholm, Sweden